1. Scope
This Privacy Policy explains how Greystone Tool Company, LLC, doing business as Greystone Tool Company (“Greystone,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit greystonetool.com, contact us, submit a warranty request, or otherwise interact with us.
This policy does not apply to third-party websites or services that have their own privacy policies.
2. Information We Collect
Information you provide
- Contact information, such as your name, email address, phone number, and mailing address.
- Warranty and product information, such as model or item number, purchase details, retailer, proof of purchase, photographs, and a description of the issue.
- Communications and any other information you choose to send us.
Information collected automatically
When you use the site, we and our service providers may collect device and usage information such as IP address, browser type, operating system, referring pages, pages viewed, and approximate location derived from IP address. Currently neither analytics, advertising pixels, cookies, or similar technologies are used directly by Greystone.
Information from other sources
We may receive information from retailers, distributors, service providers, or other partners when needed to support a product or warranty request. Deliverability and other details are provided by e-commerce marketplaces like Amazon.
3. How We Use Information
We may use personal information to:
- Operate, maintain, secure, and improve the site and our products
- Respond to questions and provide customer support
- Evaluate, process, and administer warranty claims
- Send service-related notices and, where permitted, marketing communications
- Detect fraud, abuse, security incidents, and other harmful activity
- Comply with law and enforce our agreements; and
- Carry out other purposes disclosed when information is collected or with your consent
5. Your Choices and Rights
You may opt out of marketing emails using the unsubscribe link in those messages. Your browser may also allow you to control cookies. Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain uses of personal information, and to appeal a decision.
To submit a request, contact us using the details below. We may need to verify your identity. Authorized agents may submit requests where permitted by law.
6. Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including warranty administration, legal compliance, dispute resolution, and recordkeeping. Warranty submissions are kept indefinitely unless requested to be deleted.
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children and International Use
The site is not directed to children under 13, and we do not knowingly collect personal information from them.
If you access the site outside of the United States of America, your information may be processed in countries with different data protection laws.
8. Updates and Contact
We may update this policy periodically. We will post the revised version here and update the effective date; additional notice will be provided where required.
Questions or privacy requests may be sent to:
Greystone Tool Company, LLC
support@greystonetool.com
1111 Third Avenue
Suite 3030
Seattle, WA 98101